Privacy statement
This statement explains how Acme Savings collects, uses, stores, and shares personal information when you browse our website, use mobile banking, apply for products, or contact our support teams by phone, chat, or branch visit.
Information we collect
- Identity and contact details you provide when you apply for a product
- Transaction history and account balances
- Device, browser, and online banking usage data
- Credit bureau information when you apply for lending
- Approximate location data when you enable branch finder or fraud alerts in the mobile app
How we use information
We use your information to provide banking services, meet legal obligations, detect fraud, and improve our products. With your consent, we may send product updates and service notices through email or the mobile app. We do not sell personal information to third parties.
When information may be shared
We may share information with service providers who support fraud monitoring, payment processing, cloud hosting, document delivery, and customer communications. Those providers must protect the information and can use it only for the contracted purpose. We may also disclose information where required by law or a court order.
Data retention
We retain records for as long as needed to provide services and meet regulatory requirements. Closed account records, lending files, and identity verification documents may be kept for several years after the relationship ends.
Contact
Privacy enquiries: privacy@acmesavings.example · 0800 555 021